Privacy policy

Last updated: 13 November 2025

This Privacy Policy (“Policy”) explains how Paige Technologies Ltd. (“Paige”, “we”, “our”, or “us”) process Personal Data (defined below) of individuals who use our services, including our platform, websites (e.g., paige.so), mobile applications, and other online services (jointly, the “Services”). This Policy also explains your rights and choices about how we use your Personal Data, including how you can access or update certain information about you.

In this Policy, “Personal Data” means any information relating to an identified or identifiable individual, such as an individual's name, address, telephone number, or email address. In certain jurisdictions, this may also be referred to as “Personal Information.”

This Policy applies to instances in which we offer our Services, products, and platforms to individual users. For these relationships, Paige acts as a data controller and is governed by this Policy.

This Policy does not apply when we offer our Services and process Personal Data on behalf of enterprise/business customers. We act as a service provider/data processor for those relationships and our use of that data is governed by our customer agreements.

Types of Data collected

(a) Personal Data You Provide to Us

Contact Details. When you set up an account to use our Services, we ask you to provide your contact details such as your name, email address, phone number, address, contact preferences, and date of birth.
Text to Audio Input. We process any text or other content that you choose to share with us or input into our Services to generate synthetic audio clips reading your text, as well as any Personal Data that you may decide to include in your text.
Audio Recordings and Voice Data. We collect any audio recordings of your voice that you choose to share with us, which may include Personal Data, as well as data about your voice (“Voice Data”) to provide our Services to you. You may also submit additional audio recordings for ElevenLabs to verify that the voice featured in the provided audio recording is yours.
Feedback/Communications. If you contact us directly or express interest in using our Services, we collect Personal Data including your name, email address, the contents of a message or attachments that you may send to us, and other information you choose to provide. If you subscribe to our newsletter, then we will collect Personal Data from you, such as your name and email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services. If you respond to a survey, we will capture your responses and any other Personal Data you provide.
Payment Details. When you register to use any of our paid Services or decide to get paid by making your voice model available to other users, our third-party payment processor, Stripe, collects and processes your payment-related information, such as your name, email, billing address, credit/debit card or banking information or other financial information. Please consult Stripe's privacy policy here.
Verification Information. As permissible by applicable law, we may ask you to provide verification of your identity to use our Services. This may include, for example, proof of address, copy of a personal identification card or passport.
Other Information You Provide. We may collect other information you may provide to us, such as when you use our alpha or beta products and services, participate in our responsible disclosure program, attend events hosted by us, interact with us online or offline, or confirm your identity. Some of these services may have additional terms.

(b) Personal Data We Collect Automatically From You and/or Your Device

Information from Cookies and Similar Technologies. We and our third-party partners may collect information about you using cookies, pixel tags, SDKs, or similar technologies. Where the term "Cookies" is used in this Policy, this includes both cookies and similar technologies. Categories of information that we may collect using cookies includes:
Location Information. When you use our Services, we infer your general location information, for example by using your internet protocol (IP) address. In some jurisdictions, we will ask for your permission before doing so.
Device Information. We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations and versions, device identifiers, mobile advertising identifiers, and push notification tokens.
Usage Information. We receive information about your interactions with our Services, such as the content you view, the actions you take or the features with which you interact when you are using the Services and the dates and times of your visits.

(c) Personal Data We Collect from Third Parties

Information from Third Parties. Where permitted by applicable laws, we collect publicly available information from third-party sites to enable the training of our models and systems. We may also work with third parties directly to collect information such as to enable the training of our models and systems.
Third-Party Logins. If you choose to register or log in to our Services using your account with third parties, we receive Personal Data about you from such third parties, such as your name, email address, username, and profile picture.
Information from Service Providers. We may receive information that you have shared with certain third-party service providers, for example in relation to our verification / background checks, such as ‘Know Your Customer’ (KYC) and ‘Anti-Money Laundering’ (AML) checks.

In some cases, we need to collect your Personal Data to provide you with our Services. In these cases, if you choose not to provide the requested Personal Data, you may not be able to use our Services. We will tell you if providing Personal Data is required by law or under a contract and what are the consequences of failing to provide it.

Mode and place of processing the Data

Methods of processing

We take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of Paige (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Place

The Data is processed at the our operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Retention time

Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent. Paige will not keep data it generates about your voice longer than 3 years after your last interaction with us, except as required by law.

The purposes of processing

(a) Purpose and Legal Basis

The table below describes the purposes for which we process your Personal Data when acting as a data controller and the legal bases for such processing. When we rely on legitimate interest as the legal grounds to process your Personal Data, you have the right to object to that processing using the online form set out in Section 7 (“Your Rights”). Please note that where the legal bases specified are not applicable in your country, we will rely on consent or other available grounds to process your Personal Data.

Cookie Policy

Paige uses Trackers. To learn more, Users may consult the Cookie Policy.

International Data Transfers:

Our Services are hosted in the United States, and Germany. This means we may transfer your Personal Data outside your country, state or province of residence, depending on your location at that time. Regardless of your location, all Personal Data will be transferred to the United States for storage.

The data will be transferred for the time required to fulfill the purpose for which it is processed. It can be shared with our service providers and Paige’s affiliates for the purposes listed in Section 2. In such cases, Paige is the controller of the data, and the service providers are processors or joint controllers, as the case may be.

We may transfer personal data to the following categories of recipients:

Recipient Category Countries Purpose of Transfer Data Types Transferred Cloud service providers (e.g., Google Cloud) United States, Germany Storage & security Name, voice data, account details, user history Payment processors (e.g., Stripe) United States Payment processing Name, credit card details, billing address Marketing analytics platforms (e.g., Google Analytics) United States User analytics IP address, device info, browsing history Customer support (e.g., Slack) United States Customer service & technical support Contact details

Depending on where you are, we apply appropriate protections when we transfer your Personal Data to such countries. These protections may include:

Transferring Personal Data to countries which have been found to provide adequate protection by the competent authorities, as appropriate (if you live in Europe, see the list of countries subject to an adequacy decision by the European Commission here);
Using contractual protections (i.e., EU Standard Contractual Clauses, Brazil Standard Contractual Clauses, or, if you live in Japan, contracts containing safeguards equal to Japanese data protection law) for the transfer of Personal Data;
If you live in Europe, transferring to recipients who have certified to participate in the EU-U.S. Data Privacy Framework, or adopted binding corporate rules; or
Obtaining your express consent.

For more information about how we transfer Personal Data, or to obtain a copy of the contractual safeguards we use for such transfers, you may contact us using the contact details indicated in the “Contact Us” section below.

Please note that the data protection laws in the locations where we transfer or process data may differ from those in your area. While the data is in another jurisdiction, it may be accessed by the courts, law enforcement and national security authorities.

Further Information for Users in the European Union

This section applies to all Users in the European Union, according to the General Data Protection Regulation (the “GDPR”), and, for such Users, supersedes any other possibly divergent or conflicting information contained in the privacy policy. Further details regarding the categories of Data processed, the purposes of processing, the categories of recipients of the Personal Data, if any, and further information about Personal Data can be found in the section titled “Detailed information on the processing of Personal Data” within this document.

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

Users have given their consent for one or more specific purposes.
provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
processing is necessary for compliance with a legal obligation to which the Owner is subject;
processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Further information about retention time

Therefore:

Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The rights of Users based on the General Data Protection Regulation (GDPR)

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following, to the extent permitted by law:

Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Users are also entitled to learn about the legal basis for Data transfers abroad including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users’ request, the Owner will inform them about those recipients.

Further information for Users in Switzerland

This section applies to Users in Switzerland, and, for such Users, supersedes any other possibly divergent or conflicting information contained in the privacy policy.

Further details regarding the categories of Data processed, the purposes of processing, the categories of recipients of the personal data, if any, the retention period and further information about Personal Data can be found in the section titled “Detailed information on the processing of Personal Data” within this document.

The rights of Users according to the Swiss Federal Act on Data Protection

Users may exercise certain rights regarding their Data within the limits of law, including the following:

right of access to Personal Data;
right to object to the processing of their Personal Data (which also allows Users to demand that processing of Personal Data be restricted, Personal Data be deleted or destroyed, specific disclosures of Personal Data to third parties be prohibited);
right to receive their Personal Data and have it transferred to another controller (data portability);
right to ask for incorrect Personal Data to be corrected.

How to exercise these rights

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of Paige or the related Services.

The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, Paige may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, Paige and any third-party services may collect files that record interaction with Paige (System logs) or use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within Paige and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through Paige (or third-party services employed in Paige), which can include: the IP addresses or domain names of the computers utilized by the Users who use Paige, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using Paige who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Processor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of Paige. The Data Controller, unless otherwise specified, is the Owner of Paige.

Paige (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by Paige as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookie

Cookies are Trackers consisting of small sets of data stored in the User's browser.

Tracker

Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.

Legal information

This privacy statement has been prepared based on provisions of multiple legislations.

This privacy policy relates solely to Paige, if not stated otherwise within this document.